outside the building

An Important Message on Health & Safety and other Hotel Updates


The safety and well-being of our guests and colleagues are our top priority. Our IHG® Clean Promise includes deep cleaning with hospital-grade disinfectants, and guests can expect to see enhanced procedures, which may include various ways to reduce contact throughout the hotel, social distancing measures within public spaces, and procedures based on local government ordinances.

Please call the hotel directly at +1 (415) 392-3434 or email sanfrancisco@ihg.com for any questions or concerns.

Masks are optional, but no longer mandatory in the hotel’s public spaces. Proof of vaccination is no longer required for entry to the Nob Hill Club and Top of the Mark.

Some services and amenities have been impacted or temporarily suspended as well due to the ordinances:

      • MINIBAR: Temporarily suspended. (Grab-and-go options available at Nob Hill Club).
      • ROOM SERVICE: (Breakfast 6:30 am - 10:30 am) *Dinner service will return beginning Monday, Sep.12, 2022.
      • FITNESS ROOM: 24hr keycard access. 

The Mark Hopkins is a 100% non-smoking hotel. In compliance with California laws on fire safety, we are unable to provide more than two beds per room.

Beginning July 1, 2021, San Francisco Sales Tax will be at 8.625%.

The safety and well-being of our guests and colleagues is our top priority. Our IHG® Clean Promise includes deep cleaning with hospital-grade disinfectants, and guests can expect to see enhanced procedures, which may include various ways to reduce contact throughout the hotel, social distancing measures within public spaces, and procedures based on local government ordinances.

Peace of Mind With IHG Way of Clean 

IHG enhances guest experience with new cleaning protocols, service standards, and partners, and launches a Clean Promise to give guests confidence as they re-establish travel norms.

As the world adjusts to new travel norms and expectations, IHG® Hotels & Resorts is enhancing the experience for its hotel guests around the world, by redefining cleanliness and supporting guests’ personal wellbeing throughout their stay.

Using new, science-led protocols and service measures, partnering with industry-leading experts Cleveland Clinic, Ecolab, and Diversey, and launching a global IHG Clean Promise, the strengthened measures will give guests greater confidence and hotel teams the protection needed.

      • Reception: Reduced contact at check-in, touchless transactions, sanitizer stations, disinfected key cards, and paperless checkout.
      • Guest Rooms: Visible verification of sanitized items (e.g. glassware, remote control), reduction of in-room furnishings and frequently touched items, new laundry protocols, and new technology.
      • Public Spaces & Facilities: Additional deep cleaning and best practices for frequently touched surfaces, fitness center, restaurant, lounge, and other public spaces.
      • Food & Beverage: New standards and service approach to buffets, banquets, room service, and catering.

Learn more at www.ihg.com/cleanpromise


Please call the hotel directly at 415-392-3434 or email sanfrancisco@ihg.com for any questions or concerns.