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Answers To TheMost-Asked Questionsin San Francisco

What languages are spoken by hotel staff?

Our multilingual staff is fluent in 17 world languages, including German, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Dutch, Punjabi, Portuguese, Romanian, Russian, Tagalog, and Chinese.

Are housekeeping services currently available?

Guestroom cleaning is available daily. Guests must vacate the room for service. Available Mon-Fri 8:45 am - 4:00 pm; Sat-Sun 9:30 am - 4:30 pm.

Is bell service currently available?

Yes, bell service is available.

Can I ship a package to the hotel in advance of my arrival?

Yes, there is a $10 per package handling fee for all items sent to the hotel on behalf of a guest. Our Concierge and Bell Service team will receive and deliver your packages to your room upon your arrival.

Can I park at the hotel?

Yes, the hotel offers standard valet parking. Parking fee is $72 per night (plus applicable taxes, total of $82.08 per night) for overnight Valet Parking.
Other public parking options are available nearby.

Does the hotel have onsite dining? If so, are the currently open?

InterContinental Mark Hopkins is home to the legendary Top of the Mark offering cocktails and light appetizers, and the Nob Hill Club, a full-service restaurant. Please click on the links for hours and menus.

Room Service Hours:
Breakfast | 6:30 am - 11:00 am
Lunch | 11:00 am - 1:00 pm
Dinner Tuesday-Saturday | 5:00 pm - 11:00 pm
Dinner Sunday-Monday | 3:30 pm - 9:30 pm

Does the hotel offer complimentary Wi-Fi?

Yes, we offer complimentary standard speed Wi-Fi for IHG® One Rewards members (membership is free). For all other guests, Standard wireless Internet is $14.95 (plus sales tax, total $16.24).

Does the hotel have a gym?

Yes, with 24-hour keycard access.

Does the hotel welcome pets?

NO FEES. Dogs & cats up to 50 lbs only. Pets cannot be left unattended. Guests are responsible for any deep cleaning and repair expenses if the room is damaged or soiled by pet. Mandatory Pet Registration form must be completed at check-in. Service animals only in dining areas.

Is smoking allowed on property and in guestrooms?

Smoking is not allowed in guestrooms. The InterContinental Mark Hopkins is a 100% non-smoking hotel.

What's the cancellation policy?

48 hours prior to arrival, except for non-refundable bookings. For third-party reservations (i.e. booking.com, expedia.com, hotels.com, etc.), please contact the booking company directly. 

Is there a penalty for early departure?

Early departure fee is $100 (plus additional taxes, total $116.45).

What is the Nob Hill Destination Fee?

Nob hill Destination Fee of $29 (plus additional taxes, total $33.77) per night will be added to all applicable reservations. The fee includes a $10 daily dining credit in the Nob Hill Club restaurant, Top of the Mark preferred seating, local retail and dining savings, and complimentary electric car charging.