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Answers To TheMost-Asked Questionsin San Francisco

What languages are spoken by hotel staff?

Our multilingual staff is fluent in 17 world languages, including German, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Dutch, Punjabi, Portuguese, Romanian, Russian, Tagalog, and Chinese.

Are housekeeping services currently available?

Guestroom cleaning is available upon request at least 24-hours in advance. Guests must vacate the room for service. Available Mon-Fri 8:45 am - 4:00 pm; Sat-Sun 9:30 am - 4:30 pm.

Is bell service currently available?

Bell service is only available upon request due to COVID-19 safety requirements.

Can I ship a package to the hotel in advance of my arrival?

Yes, there is a $10 per package handling fee for all items sent to the hotel on behalf of a guest. Our Concierge and Bell Service team will receive and deliver your packages to your room upon your arrival.

Can I park at the hotel?

Yes, the hotel offers standard valet parking, with optional self-parking upon request.

Parking fee is $64 per night plus applicable taxes for both Valet and Self-Parking. Other public parking options are available nearby.

Does the hotel have onsite dining? If so, are the currently open?

InterContinental Mark Hopkins is home to Top of the Mark and Nob Hill Club. We also have our Peacock Terrace as an outdoor dining option. 

Nob Hill Club is open for all-day Grab-and-Go service. Full A la Carte Menu and table service will be available as of May 6. Outdoor seating is also available at Nob Hill Terrace.


Top of the Mark is temporarily closed but will resume modified operations in June.


Minibar & Room Service is temporarily suspended until further notice.

Does the hotel offer complimentary Wi-Fi?

Yes, we offer complimentary standard speed Wi-Fi. High-speed Wi-Fi is also available (fees may apply).

Does the hotel have a gym?

Yes, our fitness center will reopen on May 1 with modifications.

Maximum of 4 guests with at least 6 ft. physical distancing at all times.

Does the hotel welcome pets?

Pets are welcomed at the Mark Hopkins. For the safety and comfort of our staff and guests, pets may not be left unattended in your room. Your pets are complimentary, fees would only apply if damage is incurred.

Is smoking allowed on property and in guestrooms?

Smoking is not allowed in guestrooms. The InterContinental Mark Hopkins is a 100% non-smoking hotel.

What is included in the Nob Hill Destination Fee?

Our daily Nob Hill Destination Fee includes a $15 daily Food & Beverage credit in Nob Hill Club restaurant, waived cover fee at Top of the Mark on Friday & Saturday ($10 value), lobby newspapers, lobby coffee and tea (4:30 am - 9:00 am Mon - Fri, 4.30 am - 10:00 am weekends), use of luxury Town Car for transportation within a one-mile radius (7:00 am - 9:00 am and 5:00 pm - 8:00 pm Mon - Fri, subject to availability), use of pool at our sister property, InterContinental San Francisco, 10% discount at LUCE, the Michelin Star restaurant at InterContinental San Francisco, 10% off on Blazing Saddles bike rentals, 10% off on Big Bus Open-Top tours, and $5 off on Blue and Gold Fleet Bay cruise.