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Answers To TheMost-Asked Questionsin San Francisco

What languages are spoken by hotel staff?

Our multilingual staff is fluent in 17 world languages, including German, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Dutch, Punjabi, Portuguese, Romanian, Russian, Tagalog, and Chinese.

Are housekeeping services currently available?

Guestroom cleaning is available daily. Guests must vacate the room for service. Available Mon-Fri 8:45 am - 4:00 pm; Sat-Sun 9:30 am - 4:30 pm.

Is bell service currently available?

Yes, bell service is available.

Can I ship a package to the hotel in advance of my arrival?

Yes, there is a $10 per package handling fee for all items sent to the hotel on behalf of a guest. Our Concierge and Bell Service team will receive and deliver your packages to your room upon your arrival.

Can I park at the hotel?

Yes, the hotel offers standard valet parking, with optional self-parking upon request.

Parking fee is $67 per night (plus applicable taxes) for overnight Valet Parking. Other public parking options are available nearby.

Does the hotel have onsite dining? If so, are the currently open?

InterContinental Mark Hopkins is home to Top of the Mark and Nob Hill Club. 

Nob Hill Club is open daily for dine-in and to-go service.


Top of the Mark is open with varied hours.


Minibar & Room Service is temporarily suspended until further notice.

Does the hotel offer complimentary Wi-Fi?

Yes, we offer complimentary standard speed Wi-Fi. High-speed Wi-Fi is also available (fees may apply).

Does the hotel have a gym?

Yes. 

Maximum of 4 guests with at least 6 ft. physical distancing at all times.

Does the hotel welcome pets?

Pets are welcomed at the Mark Hopkins. For the safety and comfort of our staff and guests, pets may not be left unattended in your room. Your pets are complimentary, fees would only apply if damage is incurred.

Is smoking allowed on property and in guestrooms?

Smoking is not allowed in guestrooms. The InterContinental Mark Hopkins is a 100% non-smoking hotel.